Daimler-Mitarbeiter-Blog
Maastricht – Traveling with the future
Daimler brands have their own tradition, long history and new prosperous future outlooks. It is a once in a life-time opportunity to be part of this group, to experience what it means to work for this multinational, globally respected corporation, and to experience the fascination of the Mercedes-Benz brand. At present I am part of Mercedes-Benz as an intern, and decided to share my story and experience working at Mercedes-Benz Customer Assistance Center Maastricht.
My first encounter with Daimler and Mercedes-Benz took place during the international student convention – the 11th World Business Dialogue in Cologne at 2007 where I was selected as a student to represent my country, Latvia. Mercedes-Benz was one of the convention sponsors, and arriving at the event was one of the highlights of that day.
To my delight upon arrival I was chauffer-driven to the venue in a Mercedes-Benz with the inspirational logo, “Die Zukunft fährt mit” (traveling with the future)… I could not imagine how true this was and that Mercedes-Benz would be a part of my future. At the convention, I met Daimler representatives who spoke of the company with great enthusiasm and I became familiar with the fundamental corporate objectives, values and initiatives.
One year later I became an intern at Mercedes–Benz Customer Assistance Center Maastricht (CAC), in the role of Quality Assistant.
What motivated me to take an internship at Mercedes-Benz CAC?
As one of the world’s leading automotive manufacturers with a fascinating combination of history and innovation, development and progress, I believed that Mercedes-Benz was a great opportunity for professional development for me as a business student. I was eager to learn and to understand how a large corporation functions and works towards business excellence, outstanding service, and continuous improvement. The position of quality assistant presented the perfect opportunity where to learn it. I was also keen to work with experts to support and mentor me in my professional development. After few months of my internship, I realized that I am quite lucky and that Mercedes-Benz CAC was the right choice.
More than that, working for Mercedes-Benz is an eye-opener. As an enthusiast and protagonist for environmental issues, it is fascinating to learn about the company’s efforts, technologies, innovations and initiatives towards a more sustainable mobility future. In my “Zukunft”, it would be a dream come true to be able to play a small role in the environmental challenges Mercedes-Benz faces. On my way towards the future, I am fueled by my education, experience and knowledge; my engine is my enthusiasm, particularly for the environmental side of business. I am eager to further contribute to Mercedes-Benz, to support its goals on the road towards sustainability.
As a Quality Assistant, I support the Quality Specialist with various tasks, especially regarding the company’s compliance with ISO 9001 standard, and internal audit planning, performing, and reporting. The different aspects of a job make it both interesting and challenging. Key factors for success are: the enthusiasm to learn, commitment to contribute creative solutions, new ideas, and sometimes to assume a critical view. Although I have great deal of autonomy for completing my tasks, my supervisor is very helpful and supports me in various assignments. My other colleagues are also very open, helpful and enthusiastic people ensuring a constant positive atmosphere in our team. In my opinion, The Mercedes-Benz Customer Assistance Center Maastricht is a model environment of cooperation and collegiality. That makes the CAC a pleasant place to work, to learn and to contribute.
The company is a great place to develop – both personally and professionally. First of all, I get a clear picture of how a major corporation functions. At the same time, the international environment brings a unique opportunity to learn how to cooperate with people from diverse cultures and nationalities. One of the most appealing assets of the CAC, as mentioned before, is the corporate spirit that allows a combination of professional work with business and personal relationships, and working together towards the same goal while enjoying the ride.
Mercedes-Benz Customer Assistance Center opens gates for learning, developing, connecting, and last but not least – making work enjoyable.
Dieser Artikel wurde von Irina Pleva geschrieben. In diesem Blog schreiben Daimler-Mitarbeiter und einige wenige Gastautoren. Unsere Autoren kommen aus den unterschiedlichsten Bereichen des Konzerns und schreiben über eigene Eindrücke, Geschichten und ihre persönliche Meinung und geben so Einblicke in den Konzern. Warum wir das machen, finden Sie auf unserer Seite über das Blog.
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1. Timothy Barnes
Kommentar vom 03. Februar 2009 um 05:01
Sometimes I am wondering what the purpose of a company blog is about? On the other side what is the purpose of writing a PR statement for the company? This blog is almost an advertising channel for Daimler. There are successful company blogs out there, for example the one from General Motors, which has a serious conversation with its customers. In my opinion authenticity is one of the reasons to succeed using a blog and that is the main lack of this one. Does the upper management know that this blog is exisiting? What was the highest manager who wrote a story on this one? The industry and Daimler is struggling and where is the public disscussion about that?
I don’t want to be rude, but there are tough times ahead. Wouldn’t it be a good idea to go through it with customers together?
Let’s talk about Daimler, let’s start the conversation. Listen!
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2. Marc
Kommentar vom 03. Februar 2009 um 07:34
@Timothy
Imagine: Coming from Latvia!
There’s another PR-Posting from Jordan: http://blog.daimler.de/2008/09/16/experience-of-a-lifetime/
Do you really think this is Company-PR? I’m not quite sure.
Antwort
3. Nils König
Kommentar vom 03. Februar 2009 um 08:34
@Timothy
I appreciate your critical comment, but being authentic also includes to let employees speak for themselves. This blog has been created for all Daimler employees to discuss relevant experiences and topics or share whatever Daimler-related issue they have on their mind. In no way authors are restricted regarding topic or tone (except for confidentiality issues). According to your approach, wouldn’t encouraging employees to cover particular issues be a loss of authenticity? Wouldn’t rejecting too-PR-like texts be censorship and more importantly a de-motivator for employees’ future blog-engagement?
By the way, there have been several blog posts regarding the crisis recently, and I may direct your attention to http://blog.daimler.de/2008/10/31/anmerkungen-zum-produktionsstopp/ to get an impression of how this issue has been and is being discussed here.
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4. Miriam
Kommentar vom 03. Februar 2009 um 14:30
@timothy – I think it is a bit short sighted to tag Irina’s post as not authentic or a PR ploy. The post is clearly genuine and a personal account of her experiences as an intern. Expressing enthusiasm can not be wrong – even in a crisis. Her post focused on the positive and is motivating and refreshing.
Antwort
5. Irina Pleva
Kommentar vom 03. Februar 2009 um 15:07
Timothy. Thank you for your comment and even a critical viewpoint on the blog’s issues. In my article I am authentic (and I take responsibility for that) regarding own experience in the company, describing it from personal viewpoint. In my opinion, there is nothing wrong with writing something positive about the company when there are positive issues to share and write about – even in a time of crisis.
The company, as any company, faces challenges, and you feel that should be reflected in the Daimler blog. The blog is a platform for interactive communication and postings can be either positive or negative. Indeed, as you state it could be a PR tool but that would require someone providing me with input. The only input I had was my own. I am not a PR person, instead I am a student of Corporate Environmental Management, all the more reason for me to be excited about the working for a major automobile manufacturer, whom until recently I tended to consider big polluters.
I am personally very grateful to Daimler for giving students the opportunity to gain international experience, and especially for not excluding students from developing countries, such as Latvia. I very much appreciate the chance to work as an intern at Mercedes-Benz Customer Assistance Center Maastricht, because it really is a great place to work, and to experience both personal and professional growth. Should you ever happen to be in Maastricht, you are welcome to visit the CAC, and experience first-hand the international atmosphere, and our efforts to support our customers around the clock, both in times of economical progress or the crisis. It is the people that create the internal organizational culture, they are the engine for a company to get through challenges. I think it is important, and valuable to share such an experience with the others.
I hope the intention of my article is clearer.
Thank you for being a reader and leaving your comment.
Antwort
6. Marc
Kommentar vom 03. Februar 2009 um 20:49
Well roared, Daimler! That’s Black-Belt-Web2.0-Communication
You don’t need press releases any more
Axe it, listen and use this blog to talk back to the public
Wonder that the use of social media is that behind in Germany
@Timothy
I agree GM is cutting-edge in modern communications, but what about selling cars?
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7. cocacola
Kommentar vom 29. Oktober 2011 um 14:25
Cancellation of an entry! The author infringe rueles of our social media guidelines. http://blog.daimler.de/kommentar-richtlinien/
Antwort
8. Ammir
Kommentar vom 20. Dezember 2011 um 12:37
Mercedes CAC in Maastricht is enslaving people to work for them in their shitty call centre by offering extremely low salary. They make the selection process look very sophisticated by involving 3rd party recruitment agencies that interview the person a couple times and then CAC video interviews online, by phone and then in person by ****** ****** people with no education at all like ******* *******. All the time they keep telling the candidate how great Mercedes Benz is and the person will be working for Mercedes Benz.
But in fact this POOR PERSON will be misused as slave in their call center with very cheap salary. Guess what if you are hired for 30 hours a week job that makes 120 hours a month. You will be paid 1375 euros GROSS. Gross means BEFORE TAX. So the final salary that they will give you by making you work like a donkey is as following:
120 hours of exhausting work = < 900 Euros Net
Now in a country like Netherlands or Germany where people get social help of 800 Euros which includes housing and money for living, who is mad to sell himself to these ********. You will find several documenteries about this kinda call centers by DW, CNN, BBC and Al Jazeera and how they systematically enslave and misuse needy folks.
So they target East Europeans with no options for this kinda low class work or needy immigrants with visa problems.
MORAL of the story "SAY NO TO THIS KINDA CAPITALISTIC DIRTY SLAVERY IN SYSTEMATIC WAY" by blogging about it and by writing articles about it.
Antwort
Antwort von Uwe Knaus (Moderator) am 20. Dezember 2011 um 13:16:
Parts of the comment above was removed, due to violation of our Guidelines for Submission of Comments. Learn more http://blog.daimler.de/kommentar-richtlinien/#guidelines
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